FAQ

Delivery within mainland UK usually takes 1 -2 working days after dispatch. Please refer to our production times to check the dispatch time of your chosen product as these do vary.

Once dispatched you will received an email and/or text from the couriers with the delivery date.

The courierswill then contact you again on the morning of delivery with a notification of the estimated time of delivery.

Please ensure your email address and mobile telephone number are entered correctly to ensure that you recieve these updates.

All items are handmade to order in our Dorset workshop and production time does vary on different products.

Non personalised crates - 3 working days.

All personalised items - 5 working days.

Console tables - 5 working days.

Shelves - 5 working days.

Please ensure to add your personalisation details to the correct field when placing your order.

Please double check the spelling and grammar of your note as the wording will be copied and pasted as you have typed it. For this reason we cannot be held responsible for any typos or incorrect grammar.

If you are requesting anything other than the standard personalisation design please contact us before placing your order to ensure your request is possible. If once you have received a reply from us with confirmation that you request can be done you decide to go ahead and place your order, then please ensure to add the specific details you have requested, including layout, font request etc along with the personalisation details.

At Apple crates UK we know that a standard doesn't always 'fit all'.  If you have an alcove that is just that bit too small to fit one of our apple crate shoe racks, or a new product you want to show off but the depth of our standard retail display unit is just a little too small or too large then just let us know and we can make a custom size piece for you. Pretty much anything is possible and we thrive on bringing your ideas to life. If you can imagine it, it is likely that we can make it in our Dorset based workshop so please just let us know your specific requirements and we'll take care of the rest. Don't forget all our items can be personalised or branded with your company name or logo to really help with brand awareness and make your product stand out from the crowd.