At Apple Crates UK, we take pride in hand making all of our products to order. Unfortunately, because of this handmade to order approach, we are not  able to accept returns on any products that have been correctly supplied as the item has been made especially for you.

We understand that your satisfaction is of utmost importance, and we are committed to delivering top-quality products.

Before placing your order, it is imperative to double-check all personalisation details to ensure accuracy as mistakes cannot be rectified once they have been printed.

If there is an issue with your order, such as a mistake on our part or a defect* in the product such as damage in transit, please contact us within 3 days of receiving your order, and we will gladly work with you to offer a replacement product at our cost.

Our goal is to provide you with the best possible shopping experience, and we appreciate your understanding of our personalised and made-to-order process.

If you have any questions or concerns, please don't hesitate to reach out to our customer support team at  We are here to assist you and make sure you are completely satisfied with your purchase.

Thank you for choosing Apple crates UK for your handmade products and personalised gifts. 


*Our products are described and sold as rustic and defects do not include Knots, splits, splinters or rough wood which are considered to be normal in rustic wooden products.